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Terms & Conditions

Last updated 25 October 2026

Company details: ePractice Technologies Pty Ltd, ABN 44 604 779 259, 526/368 Sussex St, Sydney NSW 2000, Australia · support@kavanii.com.au

Website terms of use

These terms apply to your use of www.kavanii.com.au. By using this website you agree to them.

  • Information only. Content on this website is general information about Kavanii. We aim to keep it accurate and up to date, but features, add-ons and prices may change. The terms of your subscription, and the prices shown at checkout, apply to any purchase.
  • Forms and chat. When you submit a form or use chat, you must provide accurate information and must not submit patient health information or other sensitive information. We handle the information you provide in accordance with our Privacy Policy.
  • Payments. Subscriptions are purchased through Zoho Billing's secure hosted checkout. Card details are entered on Zoho's page and are not received or stored by Kavanii.
  • Intellectual property. The Kavanii name, logo, website content and software are owned by or licensed to ePractice Technologies Pty Ltd. You may not copy or reuse them without our permission, except as allowed by law.
  • Third-party links. Links to other websites are provided for convenience; we are not responsible for their content or practices.
  • Acceptable use. You must not misuse this website, attempt to gain unauthorised access to it, or interfere with its operation or security.
  • Governing law. These website terms are governed by the laws of New South Wales, Australia.

Kavanii Terms of Service

The use of the Kavanii software application ("Service") and any associated services provided by ePractice Technologies Pty Ltd are governed by these Terms of Service. Certain services may be subject to additional conditions available on the Kavanii website or provided to you when you register for the Service. Please also review our Privacy Policy to understand how we handle your personal information.

Communication

You acknowledge and consent to receiving communications from ePractice Technologies Pty Ltd about your account or the Service by email. If you opt in, we may also send you communications about Service upgrades or other products and services that might interest you. You may tell us at any time that you no longer wish to receive these emails.

Accounts and passwords

Access to the Service requires registration as a user. You must provide accurate, current and complete information during registration. You are solely responsible for maintaining the security of your password, and for any activity under your username.

You must take reasonable measures to prevent unauthorised access to or use of the Service, and promptly notify ePractice Technologies Pty Ltd of any unauthorised access or use.

Acceptable use and conduct

You are solely accountable for your conduct and data in connection with the Service. You confirm that you have all rights, licences, authorisations and consents required to use the Service, including in respect of your data. You agree to indemnify, defend and hold harmless ePractice Technologies Pty Ltd, its directors, officers, agents and suppliers from any loss, cost, liability or expense arising from your data, from your use of the Service (or that of your employees, contractors or agents), or from any breach of these Terms of Service.

The Service and any accompanying software are provided only for your personal use or internal business purposes, and must be used in accordance with all relevant laws, regulations and privacy policies and without infringing third-party rights.

The Service you purchase may limit the number of users. Additional users are not permitted to use the Service. ePractice Technologies Pty Ltd may, at its own expense and with reasonable notice, audit your use of the Service to confirm compliance with these Terms of Service. If an audit reveals unauthorised use, we may require immediate payment of additional service fees.

Unauthorised use of the Service breaches these Terms of Service and may breach Commonwealth, State or Territory laws, which may result in civil and criminal penalties.

While we aim to keep the Service available 24/7, you acknowledge that it may occasionally be unavailable because of planned or unplanned maintenance or unforeseen outages.

Fees

  • Payment requires a valid credit card. Starting a free trial does not require credit card information; it is only required to continue with a paid subscription.
  • Card payments are processed over HTTPS with 256-bit encryption. Card details are not stored within the Kavanii application; they are securely managed by a trusted payment gateway.
  • All fees are exclusive of taxes. If your business is registered for GST, you are responsible for paying GST in addition to subscription fees.
  • Downgrading or cancelling your account may result in loss of access, content or features, for which ePractice Technologies Pty Ltd accepts no liability.
  • Monthly subscription fees are payable in advance each month.
  • Fees, including monthly subscription plan fees, may change with 30 days' notice. We may give notice on the Kavanii website, within the Service or by email.
  • If you have questions about charges on your account, please contact us promptly. If charges have been made in error, we will apply appropriate credits to your account or card.
  • SMS reminders (an optional feature) are billed per SMS sent, separately from the monthly subscription. You are responsible for maintaining sufficient credit for SMS reminders. Unused SMS credits are not refunded when an account is cancelled.

Cancellation and termination

  • You are solely responsible for cancelling your account, which you can do at any time through the Customer Portal. Cancellation requests by email or phone are not accepted.
  • All content and data is deleted 90 days after an account is cancelled or terminated, and cannot be recovered. We recommend using the export function before cancelling to keep any data you need.
  • If subscription fees are not paid, your account will be suspended for up to 90 days before it may be terminated. We are not responsible for any loss resulting from suspension or termination. To reactivate a suspended account, you must provide valid payment details and resume your subscription.
  • If you cancel before the end of the current paid month, the Service ends immediately and no refund is provided.
  • ePractice Technologies Pty Ltd may, at its sole discretion, suspend or terminate accounts and refuse current or future use of the Service at any time. This may result in deactivation or deletion of your account. We may refuse service to anyone, for any reason, at any time.

Statutory rights

Certain legislation, including the Competition and Consumer Act 2010 (Cth), may give you consumer guarantees or implied rights that cannot be excluded, or can only be modified to a limited extent ("Statutory Rights"). These Terms of Service are subject to your Statutory Rights. Where permitted, our liability for a breach of a Statutory Right is limited as allowed by law.

No warranties or representations

Subject to your Statutory Rights, you acknowledge and agree that the Service is provided "as is", and that ePractice Technologies Pty Ltd and its suppliers expressly disclaim all warranties and representations, whether express or implied. We do not guarantee that use of the Service will be uninterrupted or error-free, or that it will achieve particular results, be secure or meet your requirements.