Encryption in transit
Data sent between your browser and Kavanii's servers is encrypted using industry-standard protocols such as TLS.
Security
Your records are safe with Kavanii
Healthcare professionals rely on Kavanii to manage confidential client records every day. Security isn't a detail for us — it shapes every choice we make.
How we protect your data
The measures below are set out in Kavanii's Security Policy, maintained by ePractice Technologies Pty Ltd.
Role-based access
Access to sensitive data is restricted on a need-to-know basis, with privileges assigned by role. Within Kavanii, practices can assign roles to staff and manage employee access securely.
Two-factor authentication
Two-factor authentication is enforced for administrative access.
Firewalls and patching
Firewalls monitor and control network traffic, and operating systems, servers and applications are kept up to date with security patches.
Backups and recovery
Regular backups are stored securely and tested periodically, so data stays available and intact.
Incident response
A documented plan to detect, respond to and mitigate security incidents, with staff trained in security awareness.
Privacy built in
- Personal information is handled under the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
- Your practice's data is yours. Kavanii accesses customer data only to provide the service, resolve technical problems or where required by law.
- Card details are processed by a trusted payment gateway and are never stored in Kavanii.
- If a data breach is likely to cause serious harm, affected people and the Office of the Australian Information Commissioner are notified as required.
- Optional website tracking only runs with your consent — you can change your choice at any time.
Secure development
Developers follow secure coding practices to prevent common vulnerabilities such as SQL injection, cross-site scripting and insecure direct object references. Third-party security assessments are conducted periodically.
Report a security concern
If you believe you've found a security issue, email support@kavanii.com.au or call +61 2 9158 6559. Please don't include patient information.
Questions about security?
Book a demo and our team will walk you through how Kavanii protects your practice's information.