Help and answers
Frequently asked questions
Everything you need to know about trying, buying and using Kavanii. Can't find your answer? Contact us or visit the Help Centre.
Free trial and billing
Will I be charged during the 30-day free trial?
No, you will not be charged during the 30-day free trial. Charges will only begin after the trial period ends, and only if you continue with the subscription.
What happens after the 30-day free trial ends?
After the trial period ends, your chosen plan automatically switches to a monthly subscription, and the associated charges are billed using the payment method you provided in the Customer Portal. You will receive a receipt for each transaction.
Can I cancel my subscription during the free trial?
Yes, you can cancel your subscription at any time during the free trial period, and no charges will be incurred or deducted from your payment method.
Will I receive a receipt for my monthly payments?
Yes, you will receive a receipt for each monthly transaction. Receipts are sent to the email address associated with your account.
How do I cancel or change my subscription?
Subscriptions are managed through the Customer Portal. Under the Kavanii Terms of Service, cancellations must be made through the Customer Portal; cancellation requests by email or phone are not accepted.
Is there a custom pricing option?
Yes. If you manage a larger practice, we can offer a custom plan based on your needs. Contact us or book a demo and we will discuss a tailored offer.
Using Kavanii
Are there any system requirements?
Kavanii is cloud-based, so you don't need to download or install any software. Everything runs securely in your internet browser. You can access Kavanii from your desktop or laptop, and it is compatible with Windows and macOS.
Can you move my data from another system?
Yes. We can import your existing data from most software systems and will help make your transition to Kavanii quick and smooth. Migration support is included in all plans.
Does Kavanii work with Medicare and health funds?
Kavanii integrates with Medicare, including real-time verification of patient Medicare details and bulk claims. Private health insurance claims are available through the Tyro Digital and HICAPS add-ons, and WorkCover NSW (icare), Queensland and Victoria claims are available as add-ons.
Which accounting software does Kavanii connect to?
Kavanii integrates with Xero and QuickBooks to help you manage expenses, track payments and oversee your finances.
Can I manage more than one location?
Yes. All plans include unlimited locations, so you can manage practitioners, appointments, patient records and billing across clinics from one interface.
Support and accounts
Is support free?
Yes, all Kavanii support is free. Our support team can assist you via chat or email on all plans, and all plans include phone support.
When is support available?
Monday to Friday, 9:00 am to 9:00 pm Sydney time. Weekend support is available by prior appointment, subject to support team availability.
How do I contact customer service?
Call +61 2 9158 6559 or email support@kavanii.com.au. Product guides are available in the Kavanii Help Centre at help.kavanii.com.au.
How can I delete my account?
Accounts can't be deleted manually. Please contact the support team and we will help with the process. Under the Terms of Service, account data is deleted 90 days after cancellation or termination, so we recommend exporting any data you need first.
Still have questions?
Our team is happy to help. Book a demo or contact sales and we'll walk you through Kavanii.