Kavanii AI – AI Scribe, Booking Assistant & Roadmap

AI across your whole practice

Kavanii AI is planned across six areas: clinical documentation, patient engagement, scheduling, billing, practice operations and business intelligence.

Highest priority

AI Clinical Scribe

Draft SOAP notes, consultation summaries, treatment documentation and follow-up instructions from clinician-approved recordings or dictated notes.

Benefit: less documentation time, more time with patients.

AI Receptionist and Booking Assistant

Handle appointment enquiries, cancellations, rescheduling, waitlists, FAQs and after-hours requests through website chat, SMS or voice.

Benefit: less reception workload and fewer missed bookings.

AI Billing and Claims Assistant

Suggest invoice items, flag missing billing information and possible duplicate charges, and prepare claim information for Medicare, NDIS, WorkCover or private health workflows where applicable.

Benefit: faster billing and fewer preventable errors.

AI Treatment Plan Assistant

Draft care plans, progress summaries, home-exercise instructions and review reminders from clinician-entered information.

Benefit: consistent documentation and personalised follow-up, with clinician approval.

AI Practice Analytics

Analyse appointment utilisation, cancellations, revenue, outstanding invoices, patient retention and practitioner workloads.

Benefit: better operational decisions and financial visibility.

AI Patient Engagement

Draft appointment reminders, post-visit instructions, rebooking messages, satisfaction surveys and follow-up communications.

Benefit: better continuity of care and fewer missed appointments.

Voice to text

Dictate your notes. Review. Done.

Instead of typing up notes at the end of the day, describe the session in your own words. Kavanii AI turns your dictation into a draft clinical note.

Record a quick dictation after the consult, from your computer or phone.
Draft — Kavanii AI transcribes it and organises it into your treatment note template, such as SOAP.
Review and approve — edit anything you like. Nothing is saved to the patient record until you approve it.

You stay in control: AI drafts are clearly marked and always reviewed by the practitioner before they become part of the record.

Dictation · 0:42

Draft note — awaiting review

S: Reports lower back stiffness, improved since last visit.
O: Lumbar flexion improved; mild tenderness L4–L5.
A: Progressing as expected.
P: Continue home exercises; review in 2 weeks.

EditApprove note

Illustration only — example content

Patient confirmation

Confirmations that understand the reply

Kavanii already sends automated SMS and email reminders. Kavanii AI goes a step further by reading patients' replies and acting on them.

Ask — patients are asked to confirm their upcoming appointment.
Understand — replies like "yes", "running late" or "can I move to Thursday?" are understood, not just "Y" or "N".
Act — confirmed appointments are marked, reschedule requests are offered available times, and freed-up slots can be offered to your waitlist.

The benefit: fewer no-shows and phone calls, and a calendar that stays accurate without anyone chasing confirmations.

SMS · Kavanii Physio

Hi Sam, reminder of your appointment with Alex on Tue 10:30am. Reply to confirm or to change it.

Can I move it to Thursday afternoon?

Sure — Thursday has 2:00pm or 3:30pm with Alex. Which suits you?

2pm please

Done! You're booked for Thu 2:00pm. Your Tuesday slot has been released.

Appointment moved · waitlist notified for Tue 10:30am

Illustration only — example content

Front-office automation

A helping hand for your front desk

Kavanii AI takes on the repetitive tasks that fill reception's day, and hands anything sensitive or unusual to your team.

Answers common questions — opening hours, locations, what to bring — and helps patients request appointments
Sends intake forms before first appointments and summarises the responses for the practitioner
Turns messages and voicemails into a prioritised task list for your team
Follows up on unpaid invoices with polite, scheduled reminders

Human in the loop: clinical questions, complaints and anything the AI isn't sure about go straight to a person.

Roadmap

How Kavanii AI will roll out

We're releasing Kavanii AI in three stages. Based on our current planning, Stage 1 is due in Q1 2027, Stage 2 in Q2 2027 and Stage 3 in Q3 2027. Early access members help test each stage first.

1
Stage 1 · Q1 2027

Documentation and front-desk essentials
- AI Clinical Scribe — speech-to-text, SOAP notes, clinician review
- AI Appointment Assistant — natural-language booking and rescheduling
- AI Document Generator — referral letters, reports and care plans
- AI SIRA Treatment Requests — draft SIRA Allied Health Treatment Requests for WorkCover NSW claims from the patient's record, for practitioner review before submission
- AI Smart Forms — extract data from intake forms and uploaded documents
- AI Billing Assistant — invoice validation and suggested billing items
- AI Patient Follow-up — automated reminders and draft communications
2
Stage 2 · Q2 2027

Smarter operations and reporting
- AI Receptionist Voice Agent — answer calls and process booking requests
- AI Clinical Summary — summarise patient history and previous visits
- AI NDIS Report Assistant — draft progress and funding review reports
- AI Waitlist Optimisation — match cancellations with eligible patients
- AI Revenue Forecasting — predict revenue and identify capacity gaps
- AI Practitioner Insights — utilisation, productivity and workload analysis
3
Stage 3 · Q3 2027

Growth and retention
- AI No-show Prediction — flag appointments at higher risk of non-attendance
- AI Patient Retention — identify overdue follow-ups, without making clinical judgements
- AI Marketing Assistant — draft campaigns, website content and permitted patient communications

Timings are based on our current planning and show planned releases, not features available today. If the plan changes, we'll update this page and let our customers and early access members know.

Kavanii AI Copilot

Ask your practice a question

A copilot inside Kavanii that understands plain-English requests and works with the information your role is allowed to see.

“Prepare a draft progress report for review”
“Show tomorrow’s available appointments”
“Which invoices are overdue?”
“Summarise this patient’s treatment history”

You stay in control: the copilot drafts and suggests; anything clinical or financial waits for your approval.

How it's built

AI that works through Kavanii's own safeguards

Kavanii AI is designed to reach practice data only through Kavanii's secure API, with the same permissions as the person using it.

Kavanii web and mobile app

Practitioner · Reception · Practice owner · Patient

Kavanii AI orchestration layer

AI Copilot · Prompt templates · Tool permissions · Approval workflow

Clinical AIOperations AIBusiness AI

Secure Kavanii API and data layer

Appointments · Patient records · Billing · Documents · Audit logs

Tenant isolationConsentEncryptionRole-based accessHuman approval

Patient information is only shared with authorised AI services for approved purposes, under appropriate contractual, retention and security controls.

Built on what Kavanii already does

Kavanii AI extends the tools your practice uses today — it doesn't replace them.

Note templates

Pre-built and custom treatment note templates.

Reminders

Automated SMS and email appointment reminders.

Waitlists

Waitlists and a virtual waiting room.

Forms

Intake and consent forms sent digitally.

Built for Australian healthcare requirements

Health information deserves extra care. These requirements are non-negotiable for every Kavanii AI feature.

Privacy Act and APPs

Health information is protected under the Privacy Act 1988 and the Australian Privacy Principles, with controlled access and assessed offshore data handling.

Clinical governance

AI-generated clinical notes, reports and treatment suggestions are reviewed by a qualified practitioner before use.

Patient consent

Appropriate patient consent is obtained for recording, transcription and AI processing — and Kavanii AI will help you record it.

Medicare, NDIS and SIRA rules

Generated documentation, treatment requests and claims are validated against the applicable rules — AI output is never assumed to be correct.

Auditability

The source, model version, edits, approvals and actions behind AI-generated clinical material are recorded.

Regulatory assessment

Any clinical decision-support feature is assessed against TGA requirements for software as a medical device before release.

Kavanii AI questions

Is Kavanii AI available now?

Not yet. Kavanii AI is in development, and early access is open to Kavanii practices that would like to help shape it. Join the early access list and we'll be in touch.

When will each feature be available?

Based on our current planning, Stage 1 is due in Q1 2027, Stage 2 in Q2 2027 and Stage 3 in Q3 2027. If the timing changes, we'll update the roadmap on this page and let our customers and early access members know. Early access members help test each stage first.

Can Kavanii AI fill in SIRA Allied Health Treatment Requests?

That's planned for Stage 1: Kavanii AI will draft the treatment request for WorkCover NSW claims from the patient's record, and the practitioner reviews and completes it before it's submitted.

Do patients need to consent to voice recording?

Yes. Patients should be told when AI is used in their care and asked for consent before any consultation is recorded. Practitioners remain responsible for their clinical records.

Will AI write my clinical notes for me?

It will prepare a draft from your dictation. You review, edit and approve the note — nothing is added to the patient record without your approval.

Where will audio and AI data be processed and stored?

We'll publish full details — including where data is processed, how long audio is kept and which providers are involved — before Kavanii AI launches, and update our Privacy Policy accordingly.

How much will it cost?

Proposed pricing for AI Clinical Notes and AI Front Office, including per-minute usage and phone numbers, is on the pricing page. AI add-ons are optional, are not part of the free trial and are only charged once you choose to activate them.

Introducing Kavanii AI